We take all measures to prevent a further spread of SARS-CoV-2 together with you. At the same time we would like to make your holiday as untroubled and pleasant as possible. In this respect we take care in the interest of all our guests and employees that important hygiene guidelines are communicated and followed in our hotel.
Please see below what we do and what you can do to ensure that everyone is protected as best as possible against infection with viruses. In particular we would like to draw your attention to our contactless services.
If you have any questions, we are here for you. Thank you for your understanding and your commitment!
HOW WE PROTECT YOU
We take the following measures so that you can enjoy a carefree stay in our house:
Sorry, no shaking hands with you. We are not trying to be rude, just protecting you and ourselves the best way possible.
You find disinfectant dispensers in all main public areas.
Increased cleaning of public areas such as reception, pool area, restaurant and bar area and regular disinfection of the handrails and door handles etc.
Digital guest information
Digital menus at the pool bar and large distances between the tables.
Large distances between the pool beds
Training of our employees in all aspects of preventive measures and hygiene.
We use only professional and disinfecting detergents for cleaning all public areas and your rooms.
HOW YOU PROTECT YOURSELF & OTHERS
In your own interest and that of the other guests, we ask you to comply with the following rules of conduct for protection against SARS-CoV-2:
Keep a minimum distance of 1.5 meters to other guests.
Wear mouth-nose protection masks where necessary. Please note: on the Balearic Islands wearing masks in mandatory both indoors and outdoors (exceptions are: at the beach, at the pool and in rural open spaces, if the security distance of 1.5m can be maintained. While eating or drinking, during sports and with medical excemptions). If you do not have your own masks, you can buy them from us. Please contact front desk.
Please refrain from physical contact such as shaking hands when greeting.
Use the disinfectant dispensers provided.
Always wash your hands thoroughly.
Cancel housekeeping Although all hygiene measures are strictly followed by the staff, we understand that you may feel safest if as few people as possible enter your room during your stay.
If you wish to do so - especially for a shorter stay - you are welcome to cancel the housekeeping service: Just let us know at the reception desk.
Self Check-In We are pleased to have you with us and that we are able to host you in our house! In Spain there is a legal obligation to collect the personal data of all guests. Of course, the data recorded here will be treated confidentially in accordance with the GDPR, solely transmitted to the Guardia Civil and stored in accordance with the legal requirements.
You also have the possibility to carry out this check-in yourself. Please contact our staff at the front desk.
We thank you for your understanding and your assistance.
As of 18 September 2020 there are two zones in Ibiza town and San Antonio with high incidence of COVID-19.
Please note that in these zones the following measures must be observed: