To ensure clarity and fairness for all guests, our General Terms & Conditions (GTC), Booking Information and House Rules are provided here in full.
By confirming a booking, you acknowledge those as binding components of your stay.
BOOKING INFORMATION
RATES:
Rates are per room per night including breakfast and all taxes (10% VAT and tourist tax).
PAYMENT:
Individual bookings: 50% down payment on booking, 50% balance 14 days prior to check in.
Group bookings (3 or more rooms): 50% down payment on booking, 50% balance 60 days prior to check in.
Other conditions may apply for bookings made via online travel agencies (OTAs) such as booking.com; in such cases, the specific terms outlined in the respective booking confirmation shall apply.
If payment deadlines are not met, the hotel shall be entitled to cancel the booking without further notice. If the balance payment cannot be successfully processed by the due date and the booking is therefore cancelled, the deposit shall not be refunded, as the free cancellation period will already have expired.
CANCELLATION POLICY:
Individual bookings: Free cancellation up to 28 days prior to arrival; 50% cancellation fee between 28 and 14 days prior to arrival; and 100% cancellation fee within 14 days prior to the day of check-in.
Group bookings (3 - 5 rooms): Free cancellation up to 90 days prior to arrival; 50% cancellation fee between 90 and 60 days; and 100% cancellation fee within 60 days.
Group bookings (6 or more rooms): 25% cancellation fee (non-refundable deposit) up to 90 days prior to check-in; 50% cancellation fee between 90 and 60 days; and 100% cancellation fee within 60 days prior to check-in.
Please note that for group bookings, reductions in the number of rooms booked—whether partial or full cancellations—are treated in the same way as cancellations and are therefore subject to the cancellation fees set out above.
Other conditions may apply for OTA bookings; please refer to your booking confirmation. Discounted bookings are strictly non-refundable. Promotion codes are personal and non-transferable without explicit consent.
Finca Legado cannot be held liable for any cancellation costs arising from flight disruptions, travel restrictions imposed in the guest’s country of origin or destination, or any other third-party circumstances beyond the hotel’s control. Guests are strongly advised to obtain comprehensive travel insurance to mitigate such risks.
SMOKING:
All rooms are non-smoking room. Failure to comply will result in an additional cleaning fee being charged.
ADULTS-ONLY:
The hotel strictly operates on an adults-only basis. Only guests aged 18 years or older will be accommodated.
Guests under 18 may be denied accommodation without entitlement to cancellation free of charge or any form of compensation.
CHECK-IN:
A valid government-issued photo ID (passport or EU identity card) is required for check-in; a driver’s licence is not accepted.
COMPANY INVOICE:
If you require an invoice issued to a company address different from the booking address, please inform us by check-out and provide the correct company name, postal address and VAT number. Invoices cannot be modified once issued.
ANIMALS:
Cats and dogs live on the property. Guests with relevant allergies or phobias are requested to refrain from booking, as cancellations at short notice on these grounds cannot be accepted.
GENERAL TERMS & CONDITIONS (GTC)
Scope of Application
These General Terms and Conditions apply to all contracts concluded with Lackner Oberkanins SL (operating as Finca Legado Ibiza) concerning the rental of hotel rooms and the provision of related services. They become binding upon confirmation of a booking by the hotel.
Contract Formation
The contract is concluded upon written confirmation (including email) by the hotel of the booking request submitted by the guest. The contracting parties are the hotel and the guest.If a third party makes the booking on behalf of the guest, the third party and the guest are jointly liable to the hotel, provided the hotel receives written confirmation from the third party.
Subletting and Commercial Use
Subletting or re-letting rooms or using them for other than accommodation purposes requires prior written consent from the hotel.
Room Availability and Use
Guests are not entitled to a specific room within the booked category. The hotel may, without prior consultation, assign a room in a higher category at no extra charge.Rooms are available from 3:00 pm on the day of arrival (from 4:00 pm for group bookings of three rooms or more).
On the day of departure, rooms must be vacated by 12:00 noon. Late check-out without prior agreement will incur a charge of 50% of the room rate until 3:00 pm, and 100% thereafter. The hotel may pack and store belongings left in rooms beyond this time. No claims may arise from this.
Early check-in or late check-out can only be guaranteed by booking the preceding or following night. Luggage storage is available.
Upon check-in, each guest receives one room key and a remote control for the estate’s entrance gate. In case of loss or non-return, a replacement fee of €50 per set will be charged.
House Rules
The Guest Information / House Rules, published on the hotel website and displayed in the rooms, form an integral part of these GTC. By completing a booking, the guest acknowledges them as binding. Violations entitle the hotel to terminate the accommodation contract without refund.The House Rules include, but are not limited to: use of pool and common areas, quiet hours, towel policy, waste disposal guidelines, key return, visitor policy, and fire safety. A full copy is available in each room and at: legado-ibiza.com/guest-information
Services and Prices
The hotel is obligated to provide the reserved rooms and agreed services. The guest is obliged to pay the agreed price for all booked services and third-party services arranged by the hotel. Rates include VAT and the applicable tourist tax.If the time between contract conclusion and arrival exceeds 12 months and the hotel’s rates have increased, the hotel may adjust the agreed rate by a maximum of 10%.
Price adjustments also apply if the guest requests changes to room count, arrival/departure dates, duration, or other services and the hotel agrees.
Payment Terms and Security
The hotel may require advance payment or security deposits (e.g. credit card details). Where no such payment has been agreed, payment is due in full on check-in.Invoices without a due date are payable within seven days.
Late payment may result in cancellation and incur statutory interest. Payments are accepted in EUR only. Exchange fees are the responsibility of the guest.
The hotel complies with current EU data protection legislation (GDPR). Payment processing is carried out using secure, encrypted systems. Personal data is processed solely for contractual and legal purposes.
No-Show, Early Departure, and Guest Cancellation
Cancellations must be made in writing. In case of a no-show or early departure, 100% of the total booking amount remains payable.If the hotel has granted the right to cancel free of charge by a certain date, the cancellation must be submitted and confirmed in writing before this date.
Cancellation by the Hotel
The hotel may cancel the contract without compensation if:– the guest has provided false or misleading information;
– there is reason to believe the stay endangers the operation, reputation, or security of the hotel;
– rooms are sublet without approval or used for other than accommodation;
– agreed payments are not made despite a grace period;
– force majeure or other circumstances beyond the hotel's control make the fulfilment of the contract impossible (e.g. natural disasters, pandemics, power outages, strikes);
– the House Rules are violated.
If cancellation is due to force majeure, the guest is entitled to rebook or receive a voucher. Refunds are excluded in such cases.
Liability of the Hotel
The hotel is liable only for damages caused intentionally or through gross negligence.This limitation does not apply in cases of injury to life, body or health.
Liability for breaches of essential contractual obligations (“cardinal duties”) is limited to foreseeable, contract-typical damages.
The guest must report damages or deficiencies immediately.
Valuables may be stored in the hotel’s main safe. Liability for loss or theft of valuables stored in said safe is limited to the amount insured (currently €800) and requires documentation of value. The hotel assumes no liability for items left in rooms, vehicles or in unsecured areas.
Lost Property
Items left behind will only be forwarded at the guest's request, risk and expense. Items are stored for six months. After this period, they are considered abandoned.
Consumer Dispute Resolution
The hotel is neither obligated nor willing to participate in proceedings before a consumer arbitration board.
Vouchers
Vouchers are valid for hotel services only, not for third-party services. They are non-transferable, non-refundable, valid for 12 months, and must be redeemed in one transaction. Lost vouchers cannot be replaced.
Final Provisions
The place of fulfilment and jurisdiction is Santa Eulària des Riu, Illes Balears. Spanish law shall apply.If any provision of these GTC is or becomes invalid, the validity of the remaining provisions shall not be affected.
TÉRMINOS Y CONDICIONES GENERALES (GTC)
Ámbito de aplicación
Las presentes Condiciones Generales se aplican a todos los contratos celebrados con Lackner Oberkanins SL (que opera bajo el nombre Finca Legado Ibiza) relativos al alquiler de habitaciones de hotel y a la prestación de servicios relacionados. Estas condiciones se consideran vinculantes tras la confirmación de la reserva por parte del hotel.
Celebración del contrato
El contrato se considera celebrado tras la confirmación escrita (incluido el correo electrónico) por parte del hotel de la solicitud de reserva enviada por el huésped. Las partes contratantes son el hotel y el huésped.Si un tercero realiza la reserva en nombre del huésped, dicho tercero y el huésped serán solidariamente responsables ante el hotel, siempre que el hotel reciba una confirmación escrita por parte del tercero.
Subarriendo y uso comercial
El subarriendo o la cesión de habitaciones, así como el uso de las mismas para fines distintos del alojamiento, requiere el consentimiento previo por escrito del hotel.
Disponibilidad y uso de las habitaciones
El huésped no tiene derecho a una habitación específica dentro de la categoría reservada. El hotel puede asignar, sin previo aviso, una habitación de categoría superior sin coste adicional.Las habitaciones están disponibles a partir de las 15:00 h del día de llegada (a partir de las 16:00 h para reservas de grupo de tres habitaciones o más).
El día de salida, las habitaciones deben quedar libres antes de las 12:00 h (mediodía). Si no se ha acordado lo contrario, la salida tardía se cobrará con un recargo del 50 % de la tarifa hasta las 15:00 h, y del 100 % a partir de esa hora. El hotel podrá recoger y almacenar los objetos personales dejados en la habitación después de la hora de salida. El huésped no podrá presentar reclamación alguna al respecto.
El check-in temprano o el check-out tardío sólo se puede garantizar reservando la noche anterior o posterior. Se ofrece servicio de consigna de equipaje.
En el momento del check-in, cada huésped recibe una llave de habitación y un mando a distancia para la puerta de acceso a la finca. En caso de pérdida o no devolución, se cobrará una tarifa de reposición de 50 € por juego.
Reglamento interno
El Reglamento Interno (Guest Information / House Rules), publicado en el sitio web del hotel y disponible en las habitaciones, forma parte integrante de las presentes condiciones. Al realizar una reserva, el huésped acepta su contenido como vinculante. El incumplimiento autoriza al hotel a rescindir el contrato de alojamiento sin derecho a reembolso.El Reglamento incluye, entre otros: uso de la piscina y zonas comunes, horarios de descanso, uso de toallas, eliminación de residuos, devolución de llaves, política de visitas y normas de seguridad contra incendios. Una copia completa está disponible en cada habitación y en: legado-ibiza.com/guest-information
Servicios y precios
El hotel está obligado a proporcionar las habitaciones reservadas y los servicios acordados. El huésped está obligado a pagar el precio pactado por todos los servicios reservados y por los servicios de terceros gestionados por el hotel. Los precios incluyen el IVA y la tasa turística aplicables.Si entre la celebración del contrato y la llegada del huésped transcurre un plazo superior a 12 meses y las tarifas del hotel han aumentado, el hotel podrá ajustar el precio acordado hasta un máximo del 10 %.
También se aplicarán ajustes de precio si el huésped solicita cambios en el número de habitaciones, fechas de llegada/salida, duración de la estancia u otros servicios, y el hotel acepta dichos cambios.
Condiciones de pago y seguridad
El hotel podrá exigir un pago por adelantado o una garantía (por ejemplo, datos de tarjeta de crédito). Si no se ha acordado ningún pago anticipado, el importe total deberá abonarse en el momento del check-in.Las facturas sin fecha de vencimiento deberán pagarse en un plazo máximo de siete días. El impago puede conllevar la cancelación de la reserva y la aplicación de intereses legales. Los pagos se aceptan únicamente en euros (EUR). Las comisiones de cambio o transferencia corren a cargo del huésped.
El hotel cumple con la normativa vigente de protección de datos de la UE (RGPD). El procesamiento de pagos se realiza a través de sistemas cifrados y seguros. Los datos personales se procesan exclusivamente para fines contractuales y legales.
No presentación, salida anticipada y cancelación por parte del huésped
Las cancelaciones deberán realizarse por escrito. En caso de no presentación o salida anticipada, el 100 % del importe total de la reserva seguirá siendo exigible.Si el hotel ha concedido el derecho de cancelación gratuita hasta una fecha determinada, esta deberá realizarse y confirmarse por escrito antes de dicha fecha.
Cancelación por parte del hotel
El hotel podrá cancelar el contrato sin obligación de indemnización si:– el huésped ha proporcionado información falsa o engañosa;
– existen motivos fundados para creer que la estancia pone en peligro la operación, reputación o seguridad del hotel;
– las habitaciones se han subarrendado sin consentimiento o se usan con fines distintos al alojamiento;
– no se han realizado los pagos acordados a pesar de haber fijado un plazo adicional;
– fuerza mayor u otras circunstancias ajenas al control del hotel impiden el cumplimiento del contrato (por ejemplo: catástrofes naturales, pandemias, cortes de electricidad, huelgas);
– se incumplen las normas del Reglamento Interno.
En caso de cancelación por fuerza mayor, el huésped tendrá derecho a modificar su reserva o a recibir un bono por el importe pagado. En estos casos no se efectuarán reembolsos.
Responsabilidad del hotel
El hotel sólo responderá por daños causados intencionadamente o por negligencia grave.Esta limitación no se aplicará en caso de daños personales (lesiones, fallecimiento).
La responsabilidad por el incumplimiento de obligaciones contractuales esenciales (“obligaciones cardinales”) se limita a los daños previsibles y típicos del contrato.
El huésped deberá comunicar de inmediato cualquier daño o deficiencia.
Los objetos de valor pueden guardarse en la caja fuerte principal del hotel. La responsabilidad por pérdida o robo de estos objetos está limitada al importe asegurado (actualmente 800 €) y requiere prueba documental de su valor.
El hotel no asume ninguna responsabilidad por objetos dejados en habitaciones, vehículos o zonas no vigiladas.
Objetos perdidos
Los objetos olvidados sólo se enviarán a petición del huésped, quien asume el riesgo y los gastos de envío. Se almacenarán durante seis meses. Pasado este plazo, se considerarán abandonados.
Resolución de litigios con consumidores
El hotel no está obligado ni dispuesto a participar en procedimientos ante juntas arbitrales de consumo.
Vales regalo
Los vales sólo son válidos para servicios del hotel y no para servicios de terceros. No son transferibles ni reembolsables. Son válidos por 12 meses y deben canjearse en una sola operación. Los vales extraviados no pueden sustituirse.
Disposiciones finales
El lugar de cumplimiento y jurisdicción es Santa Eulària des Riu, Illes Balears. Se aplicará exclusivamente la legislación española.Si alguna cláusula de estas condiciones resultara inválida, ello no afectará a la validez del resto del contenido contractual.
© 2025 Finca Legado Ibiza / Lackner Oberkanins SL
Photography © Inge Prader Photography, Ana Lui Photography
